JoJo Maman Bébé Reviews

Bought my granddaughter a pair of shoes last year that were far too big for her knowing she would grow into them, as they were too cute to miss out on. She wore them for the first time on Saturday for two hours and the leather seam has come apart. Contacted Jojo to be told “we can’t help as even though they were brand new on Saturday, you bought them over 90 days ago”. As a result I will never shop here again. Two hours wear out of an expensive pair of shoes. Appalling customer service and appalling quality items.

SHOCKING SERVICE.... DO NOT USE....

My package which I ordered from JoJo Maman Bébé was lost by courier ENVRI having delivered it elsewhere . The photo shown as delivered did not show a specific place as it was taken up in the air. I informed JoJo Maman Bébé customer service and had very good positive response to look into the matter . They did everything they could. As it happened my package was found by my neighbour at the side of her house obviously thrown over her side door unbeknown to her.

Courier delivered to wrong address but they tried sorting it out and got parcel in the end

Horrible customer service. I ordered a scooter and helmet as a birthday gift for my two year old and 10 days later it was not received. I contacted this company via their online chat and was told they would investigate and email me, they never came back. I reached out to them again and was told that my order never reached the courier and asked if I would like a replacement or refund. I requested a replacement and the chat went silent. 30 minutes later and still no response or confirmation on the replacement. Needless to say I now want a full refund and will purchase from elsewhere.

Excellent customer service. Speedy replies and fixed all my problems which were self-inflicted. Niki was just amazing and knows what customer service really is,

Received a faulty item, a replacement was very quickly posted out. In fact she told me to keep the faulty one as a spare or donate to charity. How great was this!
Love jojo

Quick efficient service and very polite

Swift response to emails, even on a Saturday

I gave my email address in exchange for 10% off my order online. When I got to checkout my boyfriend and I could not find a place to input the discount code. Kinda sad tbh still paid though. I will update my review once the items come and discuss their quality.

Really helpful

I just want to thank Charlotte form the chelmsford branch of jojo mama baby for giving such wonderful service.
I had just found out my daughter was 21 weeks pregnant and so excited, I went to buy her some clothes. Charlotte helped me and gave some great advice for things that will help my daughter one example is this bump support thing to make your own clothes fit better. She even got a box of Web returns from upstairs to help me find a dress, which I did and my daughter loves it.
Charlotte is a credit to your company.
Many thanks Charlotte

Amazing customer service. Caitlin is very professional and efficient. My query was resolved very quickly. Thank you for your help. Best wishes

Ordered a pretty baby dress online for collection in store. Heard nothing for a few days so called the store and a delivery was expected so was promised a call back to confirm (or otherwise) the item had come in. No call back, I called next day but they were unable to say when the order would come in. Very disappointing, had to cancel order in the end because it's the birthday party today!!

Since I became a mom, this shop is one of my favorite. I usually like to shop online but with jojo Maman I do enjoy shopping in the store. The sales team in the Reading store is very friendly specially Ramona who makes me and my LG feel like family. The quality of the cloths is very good and the prints are really cute.